Shipping policy

Last Updated: September 1, 2026

At DAFNA Jewelry, we carefully prepare every order to ensure your pieces arrive safely and beautifully. Please review our shipping information below before placing your order.

Order Processing & Shipping

Orders are processed and prepared for shipment within 7–8 business days after your order has been successfully placed.

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please note that processing and delivery times may take longer during holidays, promotional periods, new collection launches, or periods of high order volume.

Shipping Within the United States

DAFNA Jewelry offers shipping throughout the United States.

Complimentary shipping is available on orders of $150 or more.

For orders under $150, shipping costs vary based on the weight of the package and the shipping service selected. Available shipping options and their associated costs will be displayed at checkout.

We work with multiple shipping carriers and allow customers to select their preferred available shipping method at checkout.

International Shipping

We are proud to offer international shipping.

International shipping costs are calculated based on the weight of the package, destination, and shipping service selected and will be displayed at checkout.

Please be aware that international orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

DAFNA Jewelry is not responsible for delays caused by customs processing or regulations in the destination country.

Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking information to become active after your shipping confirmation is sent.

If your tracking information has not updated after this period, please contact us so we can assist you.

Shipping Delays

We do our best to ensure your order is processed and shipped within the stated timeframe. However, once an order has been handed over to the shipping carrier, delivery times are outside of our control.

DAFNA Jewelry is not responsible for delays caused by:

Weather conditions
Carrier delays
Holidays
Customs processing
Incorrect or incomplete shipping information
Other circumstances beyond our control

Incorrect Shipping Information

Please carefully review your shipping address before completing your purchase.

If you realize that you entered an incorrect or incomplete address, please contact us as soon as possible at dafnajewelry@gmail.com

We cannot guarantee that an address can be changed once an order has been processed or shipped.

If a package is returned to DAFNA Jewelry because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

Lost, Stolen, or Delivered Packages

Once tracking confirms that a package has been delivered to the address provided at checkout, DAFNA Jewelry is not responsible for packages that are lost or stolen after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local shipping carrier.

If you believe your package was lost during transit, please contact us so we can help you determine the appropriate next steps.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at dafnajewelry@gmail.com

Please include your order number and clear photographs of the package and the damaged item. This will allow us to review the situation and determine the best way to assist you.